It boils down to INTENTIONS. It is the intent which is the key .WHEN YOU KICK A DOG AND THE DOG SNARLS BACK AT YOU BUT WHEN YOU ACCIDENTALLY STEP ON A DOG OR INTENTIONALLY KICK HIM HE REACTS BUT THEN BECOMES NORMAL AFTER A WHILE.WHAT IS THE EMOTION HERE ? It is the intent which matters and not the action.
I recall a story narrated by a columnist a decade ago of a man who had given up on life and the metaphysical aspects of it and decides to walk in the direction of a mountain. The weather is extreme and biting cold and he is not adequately clothed with only a muffler, an overcoat and box of matches. When he decided to take this directionless journey, a street dog starts following him. Now this man is involved with his own emotional turmoil and notices the dog following him after a long time when they are in thick of forest and gloom and shoos him away but the dog is relentless and keeps following him regardless of the inclement weather and surroundings. Now to cut the story short, the dog keeps on following him and the man gives up and decides that he cannot live and survive any longer and decides to take a final nap more so due to exhaustion and bitter cold. Please note that meanwhile he has used all matchstick and cannot ignite any fire to keep him warm but the dog is still hanging around at a safe distance with him despite his constant rebuke and orders to go back. At this juncture he goes into a slumber with a thought that he will never wake up alive to see another dawn. In his sleep he dreams of killing an animal in the forest and recalls that a dead animal’s intestine is warm and if applied to the affected portion of human body can cure frost bites and an ultimate cure for numbness in extreme cold conditions. He wakes up with a start and sees the dog still sitting there braving the cold. Now he has a different motive and calls the dog over to him BUT to his surprise the dog does not respond and swiftly trots in the forest. The dog could read his intentions.
Moral of the story: It is the communication of intention and an element of trust which makes the difference. You exhibit intentions and trust not by words alone but your deeds and actions.
This is what happens in corporate life. Intention and trust are two important pillars of any institution. If there is a trust deficit between the management and employees, it can lead to a gradual and then aggressive disengagement. This culminates into strikes, slowdowns and sabotage which can cause severe damage in terms of credibility and loss of profits which has a long term impact. To conclude, it is intention which counts. It is better to be forthright but avoid making commitments which you cannot fulfill.